At My Literary Adventure Inc. we consider the security of your personal and payment information to be of utmost importance. We have implemented a number of security measures designed to provide you with peace of mind when shopping with us on the internet.
Privacy matters, and My Literary Adventure Inc. is totally committed to ensuring that your participation in our important work protects that privacy.
What information we collect and why
My Literary Adventure Inc. collects personal information to allow us to perform financial transactions with you or send you opportunities to participate in events and communications. In order to improve these transactions, events and communications and our responsiveness to members, we collect the following information:
- Information you provide: My Literary Adventure Inc. collects your name, postal/home address, telephone number(s), email address, information for transaction receipting purposes and for sending you event information and communications. You can ask to stop receiving this information or change your details at any time by sending an email to: firstname.lastname@example.org. Alternatively you can advise us in writing. Any additional information you choose to provide in the course of your communication with My Literary Adventure Inc. is stored securely.
- Communications with us: When you send an email to My Literary Adventure Inc. or give us information over the phone, we may retain this in order to respond to or fulfil your inquiry.
- Service Quality: We also collect information from you to improve customer service. Your information helps us to more effectively respond to enquiries and requests for information.
My Literary Adventure Inc. will not provide your personal information to any other organisation, with some exceptions: – Where required for financial transactions (eg. to verify credit cards) or, as required by law.
For more information…
If you would like more information on privacy at My Literary Adventure Inc., contact us at email@example.com or by post to PO Box 236 Goodwood SA 5034.
Use of email addresses
My Literary Adventure Inc. will contact you via email in relation to orders that you place on our website (for example order confirmation emails, order status updates). My Literary Adventure Inc. will not use your email address for any other purpose, and will not disclose it to other individuals or businesses, without your consent.
Links to external web sites
This website contains links to external web sites. Reasonable care is taken in selecting linked websites, however it is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites. Links to external web sites should not be taken to be an endorsement or a recommendation of any third party products or services offered by virtue of any information, material or content linked from or to this site. Users of links provided by this site should be aware of which organisation is hosting the site they visit. Views or recommendations provided in linked sites do not necessarily reflect those of My Literary Adventure Inc.
For orders arranged over the phone or via email through our website, payment may be made by direct credit to My Literary Adventure Inc. bank account at held at BankSA Plympton (for security purposes, we will advise you separately of the account number to credit on the invoice you receive). Please insert your telephone number as the reference.
Cheque and Money Orders
We currently accept the following payment methods via post: • Personal and bank cheques • Australia Post money orders
Delivery and Freight
Generally, titles listed on our website are dispatched the same day of order. All books are dispatched to customers from our warehouse in Ashford, South Australia.
Freight within Australia
My Literary Adventure Inc. uses Australia Post for all deliveries within Australia. Our freight costs are very affordable, particularly if you purchase multiple books. Customers purchasing from within Australia are charged a postage fee appropriate to their location. There is no handling fee. When ordering, please ensure that your delivery address is correct. Normal delivery procedures for Australia Post apply and My Literary Adventure Inc. cannot take responsibility for any orders that go missing due to incorrect delivery information provided by you.
Freight outside of Australia
Customers are charged postage appropriate to the destination per book.
Taxes for overseas orders
You are responsible for assuring that the product can be lawfully imported to the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Non-receipt of a sent parcel
If a sent parcel has not been received by you please contact us. My Literary Adventure Inc. cannot be held responsible for non-delivery in situations where the customer has entered incorrect or incomplete delivery address details. Please ensure that you enter your address details correctly and in full. Where the correct address information has been provided and the book(s) have not been delivered, we will either resend the order, or issue a refund, 21 days after the initial parcel was sent.
Returns and Refunds
Returns – damaged books
We guarantee that new books purchased will reach you in good condition. If you are not completely satisfied, please contact us within 14 days of receiving the item and advise us of any problem so that we can resolve any issue as quickly as possible.
Instructions for returning books
If it becomes necessary to return any book purchased to My Literary Adventure Inc. please telephone us on +61 8 8193 0450 or via email. When returning items to us, please indicate the reason for your return. A refund, replacement or credit will only be provided upon receipt of the returned goods. Please note that return postage costs incurred by you are not refundable.
Please send all returns to: My Literary Adventure Inc. PO Box 236 GOODWOOD SA 5034